Our Process
How Complaints Are Handled
A clear four-step process ensures every complaint receives the attention it deserves.
01
Submit
Fill out the complaint form or contact us directly with your concern and relevant details.
02
Acknowledge
You will receive an acknowledgement within 1–2 business days confirming we have received your complaint.
03
Review
Our compliance team examines the issue in detail and works with the relevant department for a fair resolution.
04
Resolve
You will receive a clear response with the outcome, typically within 7–15 working days depending on complexity.
Submit Your Complaint
Please provide accurate details so we can resolve your concern faster.
Reach Us Directly
Prefer to talk? Contact our complaint cell during office hours.
Phone
+880 1XXX-XXXXXX
Email
complaint@yourdomain.com
Office Hours
Sun–Thu, 10:00 AM – 5:00 PM
Head Office
Your Head Office Address, City
